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Terms & Conditions

Note: The content below is a formatted reproduction of MedFeed's Terms & Conditions for documentation purposes. It is not legal advice — for legal interpretation or compliance questions consult your legal counsel or the original policy on MedFeed's website.

1. Agreement to Terms​

By using the Platform, the Customer agrees to these Terms & Conditions, which form a legally binding contract between the Customer and the Company. If the Customer does not agree to the Terms, they must immediately cease use of the Platform.

2. Representations & Warranties​

Each party represents and warrants that:

  • It has full power and authority to enter into, perform, and deliver this agreement.
  • All information provided in relation to the agreement is true, accurate, and complete.
  • It has taken the necessary corporate or organizational steps to authorize execution and performance of the agreement.

Customer further warrants:​

  • The Customer will obtain all requisite end-user consents (for example, patient consents) for any data shared with the Company, in compliance with applicable laws and regulations such as the DPDP Act, GDPR, and HIPAA.
  • The Customer will maintain robust internet connectivity and system infrastructure sufficient to support Platform functionality.

3. Confidentiality​

Definition​

"Confidential Information" includes all non-public data, trade secrets, intellectual property, and Platform-related materials disclosed by either party.

Obligations​

  • Each party shall protect the other party's Confidential Information with at least the same degree of care that it uses to protect its own confidential information.
  • Confidential Information shall not be disclosed except where required by law or to perform the obligations of this agreement.

Exclusions & Limitation of Liability​

  • The Company is not liable for breaches of applicable laws that result from data or consents provided by the Customer or its end users.

4. Data Ownership & Usage​

Customer Data​

  • The Customer retains ownership of all raw data provided to the Platform (for example, patient feedback and clinical notes).
  • The Company's role is that of a data processor with respect to applicable data-protection frameworks (e.g., DPDP Act, GDPR, HIPAA). The Company processes Customer Data according to the agreement and applicable law.

Consents​

  • The Customer is responsible for obtaining, maintaining, and providing copies of any end-user consents required by applicable law for any data shared with the Company.

Company Rights to Processed Data​

  • The Company may use data generated through processing (including anonymized, aggregated, or derived data) for research, analytics, publications, benchmarking, or to improve/enhance the Platform, provided such usage does not re-identify individuals.

5. Intellectual Property​

Company Ownership​

  • The Platform — including all software, algorithms, AI models, documentation, and related materials — is the exclusive property of the Company.

License Grant​

  • The Company grants the Customer a non-exclusive, non-transferable, revocable license to use the Platform for the duration of the subscription term, subject to the Terms.

Restrictions​

  • The Customer shall not reverse engineer, decompile, modify, disassemble, copy, distribute, or otherwise attempt to derive the source code, algorithms, or models of the Platform.
  • The Customer shall not use the Platform for unauthorized or unlawful purposes.

6. Contact Points​

For assistance or matters relating to sales, billing, data protection or security incidents, use the following contacts:

  • Sales & Pricing: sales@medfeed.ai
  • Billing & Cancellations: billing@medfeed.ai
  • Data Protection Officer (DPO): dpo@medfeed.ai
  • Security Incidents: security@medfeed.ai

Refer to MedFeed's other policies for more detail on specific topics:

  • Digital Delivery Policy
  • Privacy Policy
  • Cancellation & Refund Policy
    (Links available on the MedFeed site.)

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