Frequently Asked Questions
Common questions and answers about MedFeed platform usage, features, and troubleshooting.
General Questions
What is MedFeed?
Q: What is MedFeed and how does it help hospitals?
A: MedFeed is an AI-powered operating layer for hospitals that combines three intelligent agents:
- Voice Feedback Analyst: Captures and analyzes patient feedback in 15+ languages
- Scribe DM: Converts clinician speech into HL7-compliant clinical notes
- Operations Officer: Transforms requests into structured, trackable tasks
The platform reduces documentation time by 75%, increases feedback response rates to 70%+, and provides real-time insights for hospital operations.
[Screenshot placeholder: MedFeed platform overview]
Who can use MedFeed?
Q: Which healthcare professionals can access MedFeed?
A: MedFeed is designed for various healthcare roles:
- Doctors: Clinical documentation, patient feedback review, analytics
- Nurses: Patient care documentation, task management, feedback collection
- Quality Managers: Analytics, compliance reporting, improvement initiatives
- Administrators: User management, system configuration, performance monitoring
- IT Staff: Technical configuration, integration management, system maintenance
Is MedFeed HIPAA compliant?
Q: How does MedFeed ensure patient data privacy and HIPAA compliance?
A: Yes, MedFeed is fully HIPAA compliant with:
- End-to-end encryption for all data transmission and storage
- Role-based access controls ensuring minimum necessary access
- Complete audit trails for all system interactions
- Secure authentication with multi-factor authentication options
- Data anonymization for analytics and reporting
- Business Associate Agreements with all third-party services
[Screenshot placeholder: Security and compliance dashboard]
Getting Started
How do I log in for the first time?
Q: I received an invitation email. How do I set up my account?
A: Follow these steps:
- Click the invitation link in your email (valid for 7 days)
- Set your password following the security requirements
- Complete your profile with contact information and preferences
- Set up multi-factor authentication (if required by your organization)
- Take the platform tour to familiarize yourself with features
If your invitation expired, contact your IT administrator for a new one.
What browsers are supported?
Q: Which web browsers work with MedFeed?
A: MedFeed supports modern browsers:
- Chrome 100+ (recommended)
- Firefox 95+
- Safari 15+
- Edge 100+
For optimal performance, we recommend using Chrome with hardware acceleration enabled.
Can I use MedFeed on mobile devices?
Q: Is there a mobile app for MedFeed?
A: Yes! MedFeed offers native mobile apps:
- iOS app (iOS 15.0 or later)
- Android app (Android 8.0 or later)
- Progressive Web App for other devices
Mobile features include voice recording, task management, patient lookup, and offline functionality.
[Screenshot placeholder: Mobile app screenshots]
Voice Documentation
How accurate is the voice transcription?
Q: How reliable is the AI transcription for clinical notes?
A: MedFeed's voice transcription achieves:
- 95%+ accuracy for clear speech in quiet environments
- Medical terminology recognition with specialized healthcare vocabulary
- Multi-language support for 15+ languages
- Continuous learning that improves with usage
- Manual correction capabilities for 100% accuracy
The AI learns from corrections to improve future transcriptions.
What if the transcription is wrong?
Q: How do I correct transcription errors?
A: You can easily correct transcriptions:
- Click on incorrect text in the transcription
- Edit directly or use voice commands like "correct that"
- Re-record sections by selecting text and clicking record
- Use medical spell-check for terminology validation
- Save corrections to improve future AI performance
All corrections are tracked for quality improvement.
Can I use voice commands?
Q: What voice commands are available in MedFeed?
A: Common voice commands include:
- "New paragraph" - Creates a paragraph break
- "Next section" - Moves to the next template section
- "Correct that" - Enables correction mode for the last phrase
- "Insert vital signs" - Opens structured data entry
- "Hey MedFeed, create new task" - Voice-activated task creation
- "Find patient John Smith" - Voice search functionality
[Screenshot placeholder: Voice commands help overlay]
Patient Feedback
How is patient feedback collected?
Q: What methods are available for collecting patient feedback?
A: MedFeed offers multiple collection methods:
- Voice recording at bedside with tablets or phones
- Digital surveys on patient devices
- Phone interviews with automated transcription
- Paper forms with digital conversion
- Family feedback through secure portals
All methods support multiple languages and accessibility features.
How quickly is feedback processed?
Q: How long does it take to analyze patient feedback?
A: Feedback processing is near real-time:
- Voice transcription: 30-60 seconds
- Sentiment analysis: Immediate
- KPI calculation: Real-time updates
- Alert generation: Instant for critical issues
- Report generation: Available within minutes
Critical feedback triggers immediate notifications to appropriate staff.
What languages are supported for feedback?
Q: Can patients provide feedback in languages other than English?
A: Yes, MedFeed supports 15+ languages including:
- English, Spanish, French, German, Portuguese
- Hindi, Mandarin Chinese, Arabic, Japanese
- Italian, Dutch, Russian, Korean
- And more languages added regularly
The system automatically detects the spoken language and provides appropriate analysis.
[Screenshot placeholder: Language selection interface]
Task Management
How are tasks automatically created?
Q: How does the Operations Officer create tasks automatically?
A: Tasks are created through:
- Voice requests converted to structured tasks
- Patient feedback generating follow-up actions
- System alerts creating maintenance tasks
- Scheduled workflows for routine activities
- Integration triggers from other hospital systems
The AI extracts task details, assigns priorities, and routes to appropriate staff.
Can I assign tasks to other people?
Q: How do I delegate tasks to colleagues?
A: Task assignment is flexible:
- Select the task from your task list
- Click "Assign" and search for staff members
- Set priority and due date
- Add instructions or context
- Send notification to the assignee
You can also use voice commands: "Assign this task to Dr. Smith."
What happens to overdue tasks?
Q: How does the system handle tasks that aren't completed on time?
A: Overdue task management includes:
- Automatic escalation to supervisors after set timeframes
- Priority adjustment increasing urgency levels
- Notification reminders to assigned staff
- Supervisor alerts for critical overdue items
- Performance tracking for accountability
Escalation rules are configurable by department and task type.
Technical Issues
What if I can't hear audio playback?
Q: The voice recordings aren't playing. How do I fix this?
A: Try these troubleshooting steps:
- Check volume settings on your device and browser
- Allow audio permissions when prompted by the browser
- Try different browsers (Chrome recommended)
- Check network connection for streaming issues
- Clear browser cache and refresh the page
- Contact IT support if issues persist
Why is the system running slowly?
Q: MedFeed seems slow or unresponsive. What can I do?
A: Performance optimization steps:
- Close unused browser tabs to free memory
- Clear browser cache and cookies
- Check internet connection speed and stability
- Disable browser extensions that might interfere
- Use Chrome browser for best performance
- Restart your browser or device
- Contact IT if problems continue
How do I report a bug or issue?
Q: I found a problem with the system. How do I report it?
A: Report issues through multiple channels:
- In-app feedback - Click the feedback button in any screen
- Help desk ticket - Submit detailed issue reports
- Live chat - Real-time support during business hours
- Phone support - Call the IT helpdesk
- Email support - Send detailed descriptions with screenshots
Include your browser, device type, and steps to reproduce the issue.
[Screenshot placeholder: Bug reporting interface]
Data and Privacy
Who can see my patient data?
Q: What are the privacy controls for patient information?
A: Patient data access is strictly controlled:
- Role-based permissions limit access to authorized staff only
- Department restrictions ensure relevant access
- Audit logging tracks all data access
- Minimum necessary principle limits data exposure
- Patient consent required for certain data sharing
- Automatic de-identification for analytics and research
How long is data stored?
Q: What is the data retention policy for MedFeed?
A: Data retention follows healthcare standards:
- Patient records: Per hospital policy (typically 7-10 years)
- Clinical notes: Permanent retention as part of medical record
- Voice recordings: 90 days unless flagged for retention
- Task data: 3 years for operational analysis
- Audit logs: 7 years for compliance requirements
- System logs: 1 year for troubleshooting
Can I export my data?
Q: How do I export data from MedFeed?
A: Data export options include:
- Individual reports in PDF, Excel, or CSV format
- Bulk data exports for authorized administrators
- API access for system integrations
- Scheduled reports delivered automatically
- Custom queries for specific data needs
Export permissions are role-based and logged for audit purposes.
Integration and Compatibility
Does MedFeed integrate with our EMR?
Q: Can MedFeed connect to our existing electronic medical record system?
A: MedFeed integrates with major EMR systems:
- Epic, Cerner, Allscripts, athenahealth
- HL7 FHIR R4 standard compliance
- Custom API integrations for proprietary systems
- Real-time synchronization of patient data
- Bidirectional data flow for seamless workflows
Contact your IT team to discuss specific integration requirements.
What about other hospital systems?
Q: Can MedFeed connect to laboratory, pharmacy, and other systems?
A: Yes, MedFeed supports various integrations:
- Laboratory Information Systems (LIS)
- Pharmacy Management Systems
- Radiology/PACS systems
- Nurse call systems
- Hospital communication platforms
- Quality management systems
Integration capabilities depend on system APIs and data standards.
[Screenshot placeholder: Integration architecture diagram]
Billing and Licensing
How is MedFeed licensed?
Q: What are the licensing options for MedFeed?
A: MedFeed offers flexible licensing:
- Per-user licensing based on active users
- Department-based licensing for specific units
- Enterprise licensing for hospital-wide deployment
- Module-based licensing for specific features
- Usage-based pricing for high-volume environments
Contact sales for customized pricing based on your needs.
What's included in the license?
Q: What features and support are included?
A: Standard licensing includes:
- All core platform features (Voice Analyst, Scribe DM, Operations Officer)
- Mobile applications for iOS and Android
- Standard integrations with major EMR systems
- 24/7 technical support with guaranteed response times
- Regular updates and new feature releases
- Training and onboarding for administrators and users
- Compliance reporting and audit support
Training and Support
Is training provided?
Q: What training is available for new users?
A: Comprehensive training options:
- Administrator training for IT and management staff
- End-user training for clinical staff
- Department-specific training sessions
- Online tutorials and documentation
- Video training library with step-by-step guides
- Ongoing support and refresher training
Training can be conducted on-site or remotely based on preference.
How do I get help when I need it?
Q: What support options are available?
A: Multiple support channels:
- 24/7 technical support for critical issues
- Business hours support for general questions
- Live chat during business hours
- Email support with guaranteed response times
- Phone support for urgent issues
- Online knowledge base with searchable documentation
- User community forums for peer support
[Screenshot placeholder: Support contact options]
Can we customize MedFeed for our hospital?
Q: Is customization available for specific hospital needs?
A: Yes, customization options include:
- Custom workflows for department-specific processes
- Branded interface with hospital colors and logos
- Custom reports and analytics dashboards
- Specialized integrations with unique systems
- Custom voice commands and terminology
- Tailored user roles and permissions
Customization services are available through professional services engagement.
For additional questions not covered here, please contact our support team or check the detailed User Guides and Technical Documentation.