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Sign-In & User Dashboard Walkthrough

Step-by-step walkthrough of the MedFeed authentication process and main user dashboard, designed for first-time users and administrators.

Getting Started​

Accessing MedFeed​

  1. Open Your Browser - Navigate to your hospital's MedFeed URL (e.g., https://yourhospital.medfeed.io)
  2. Verify SSL Security - Ensure the padlock icon is visible in the address bar
  3. Bookmark the Page - Save the URL for quick future access

[Screenshot placeholder: MedFeed login page with hospital branding]

System Requirements​

Supported Browsers:

  • Chrome 90+ (Recommended)
  • Firefox 88+
  • Safari 14+
  • Edge 90+

Device Requirements:

  • Desktop/Laptop: 1024x768 minimum resolution
  • Tablet: iOS 12+ or Android 8+
  • Mobile: iOS 12+ or Android 8+

Sign-In Process​

First-Time Login​

For New Users:

  1. Click "Sign Up" - If you don't have an account yet
  2. Enter Email Address - Use your hospital-provided email
  3. Check Your Email - Look for the invitation email from MedFeed
  4. Click Activation Link - This will take you to the password setup page
  5. Create Strong Password - Follow the password requirements shown
  6. Complete Profile - Add your name, department, and role information

[Screenshot placeholder: New user registration flow]

Standard Login​

For Existing Users:

  1. Enter Email Address - Your registered hospital email
  2. Enter Password - Your secure password
  3. Click "Sign In" - Or press Enter to submit
  4. Two-Factor Authentication (if enabled) - Enter the code from your authenticator app

[Screenshot placeholder: Standard login form]

Password Requirements​

Security Standards:

  • Minimum 8 characters
  • At least one uppercase letter
  • At least one lowercase letter
  • At least one number
  • At least one special character (!@#$%^&*)
  • Cannot contain common dictionary words
  • Cannot be similar to previous passwords

Forgot Password​

Password Recovery Process:

  1. Click "Forgot Password" on the login page
  2. Enter Your Email - The email associated with your account
  3. Check Your Email - Look for the password reset link
  4. Click Reset Link - This will take you to the password reset page
  5. Create New Password - Follow the security requirements
  6. Confirm New Password - Re-enter to verify
  7. Sign In - Use your new password to access the system

[Screenshot placeholder: Password reset flow]

User Dashboard Overview​

Dashboard Layout​

Main Components:

  • Top Navigation Bar - Quick access to main features and user menu
  • Left Sidebar - Primary navigation menu with feature categories
  • Main Content Area - Dynamic content based on selected feature
  • Right Panel - Notifications, quick actions, and contextual information
  • Footer - System status, version information, and support links

[Screenshot placeholder: Complete dashboard layout with labeled sections]

Primary Menu Items:

  • 🏠 Dashboard - Main overview and KPI summary
  • 👥 Patients - Patient management and case tracking
  • 💬 Feedback - Patient feedback collection and analysis
  • 📝 Notes - Clinical documentation and Scribe DM
  • ✅ Tasks - Task management and assignment
  • 📊 Analytics - Reports and data visualization
  • ⚙️ Settings - System configuration and preferences
  • 👤 Profile - User profile and account settings

User Profile Menu​

Top-Right Profile Dropdown:

  • View Profile - Personal information and settings
  • Change Password - Update account password
  • Notification Settings - Configure alert preferences
  • Help & Support - Access documentation and support
  • Sign Out - Securely log out of the system

[Screenshot placeholder: User profile dropdown menu]

Dashboard Widgets​

Key Performance Indicators (KPIs)​

Main KPI Cards:

  • Patient Satisfaction Score - Current NPS and CSAT ratings
  • Active Cases - Number of patients currently in the system
  • Pending Tasks - Tasks assigned to you requiring attention
  • Recent Feedback - Latest patient feedback submissions
  • System Alerts - Critical notifications requiring action

[Screenshot placeholder: KPI cards with sample data]

Quick Actions Panel​

Frequently Used Actions:

  • Add New Patient - Quick patient registration
  • Record Feedback - Start voice feedback capture
  • Create Task - Assign new task to team member
  • Generate Report - Create instant analytics report
  • View Notifications - Check recent system notifications

Recent Activity Feed​

Activity Timeline:

  • Patient Admissions - New patients added to the system
  • Feedback Submissions - Recent patient feedback entries
  • Task Completions - Recently completed tasks and assignments
  • System Updates - Important system changes and announcements
  • Team Activities - Colleague actions and updates

[Screenshot placeholder: Activity feed with timeline view]

Department-Specific Dashboards​

Clinical Staff Dashboard​

For Doctors and Nurses:

  • Patient List - Your assigned patients with status indicators
  • Clinical Notes - Recent documentation and Scribe DM entries
  • Medication Alerts - Drug interaction and allergy warnings
  • Scheduled Rounds - Today's patient visit schedule
  • Quality Metrics - Your patient satisfaction scores

[Screenshot placeholder: Clinical staff dashboard view]

Administrative Dashboard​

For Hospital Administrators:

  • Hospital-Wide KPIs - Overall performance metrics
  • Department Comparison - Performance across all departments
  • Financial Metrics - Revenue and cost indicators
  • Compliance Status - Regulatory compliance tracking
  • Staff Performance - Team productivity and satisfaction metrics

Quality Management Dashboard​

For Quality Teams:

  • Quality Indicators - Patient safety and quality metrics
  • Incident Tracking - Quality-related incidents and resolutions
  • Compliance Monitoring - Adherence to quality standards
  • Improvement Projects - Ongoing quality improvement initiatives
  • Audit Preparation - Readiness for quality audits

[Screenshot placeholder: Quality management dashboard]

Customization Options​

Dashboard Personalization​

Customize Your View:

  1. Widget Selection - Choose which KPIs to display
  2. Layout Configuration - Arrange widgets in preferred order
  3. Color Themes - Select from available color schemes
  4. Default Filters - Set default department or date range filters
  5. Refresh Intervals - Configure automatic data refresh rates

[Screenshot placeholder: Dashboard customization interface]

Notification Preferences​

Configure Alerts:

  • Email Notifications - Choose which events trigger emails
  • In-App Notifications - Configure dashboard alert preferences
  • Mobile Push Notifications - Set up mobile app alerts
  • SMS Alerts - Configure text message notifications for critical events
  • Quiet Hours - Set times when notifications are suppressed

Language & Localization​

Regional Settings:

  • Language Selection - Choose from supported languages
  • Date Format - Select preferred date display format
  • Time Zone - Set your local time zone
  • Number Format - Configure decimal and thousand separators
  • Currency Display - Set local currency for financial data

[Screenshot placeholder: Language and localization settings]

Mobile Dashboard​

Mobile App Features​

Responsive Design:

  • Touch-Optimized Interface - Designed for finger navigation
  • Swipe Gestures - Navigate between sections with swipes
  • Voice Input - Use voice commands for quick actions
  • Offline Capability - Access cached data without internet
  • Push Notifications - Receive alerts on mobile device

Mobile-Specific Functions​

Mobile-Only Features:

  • Camera Integration - Take photos for task documentation
  • GPS Location - Automatic location tagging for mobile entries
  • Barcode Scanning - Scan patient wristbands or equipment codes
  • Voice Recording - High-quality audio capture for feedback
  • Biometric Authentication - Fingerprint or face ID login

[Screenshot placeholder: Mobile dashboard interface]

Security Features​

Session Management​

Security Measures:

  • Automatic Timeout - Sessions expire after 30 minutes of inactivity
  • Concurrent Session Limits - Maximum of 3 active sessions per user
  • Device Registration - Track and manage authorized devices
  • Login Monitoring - Alert for suspicious login attempts
  • Secure Logout - Complete session termination on logout

Data Protection​

Privacy Controls:

  • Role-Based Access - See only data relevant to your role
  • Audit Logging - All actions are logged for security review
  • Data Encryption - All data encrypted in transit and at rest
  • Screen Lock - Automatic screen lock after inactivity
  • Watermarking - Sensitive data includes user identification watermarks

[Screenshot placeholder: Security settings and audit log]

Getting Help​

In-App Support​

Help Resources:

  • Interactive Tours - Guided walkthroughs for new features
  • Contextual Help - Click "?" icons for specific feature help
  • Video Tutorials - Embedded video guides for complex tasks
  • Knowledge Base - Searchable documentation and FAQs
  • Live Chat - Real-time support during business hours

Training Resources​

Learning Materials:

  • User Manual - Comprehensive documentation
  • Video Library - Step-by-step video tutorials
  • Webinar Schedule - Regular training sessions
  • Best Practices Guide - Tips for optimal system usage
  • Feature Updates - Notifications about new features and improvements

[Screenshot placeholder: Help and support interface]

Troubleshooting Common Issues​

Login Problems​

Common Solutions:

  • Clear Browser Cache - Remove stored login data
  • Check Caps Lock - Ensure correct password capitalization
  • Verify Email Address - Confirm correct email format
  • Reset Password - Use forgot password if needed
  • Contact IT Support - For persistent login issues

Dashboard Loading Issues​

Performance Solutions:

  • Refresh Browser - Reload the page to clear temporary issues
  • Check Internet Connection - Verify stable network connectivity
  • Update Browser - Ensure you're using a supported browser version
  • Disable Extensions - Temporarily disable browser extensions
  • Clear Cache and Cookies - Remove stored browser data

Mobile App Issues​

Mobile Troubleshooting:

  • Update App - Ensure you have the latest version
  • Restart App - Close and reopen the application
  • Check Permissions - Verify camera, microphone, and location permissions
  • Free Storage Space - Ensure adequate device storage
  • Reinstall App - Remove and reinstall if problems persist

[Screenshot placeholder: Troubleshooting guide interface]

Next Steps​

Explore Key Features​

Recommended Next Actions:

  1. Complete Profile Setup - Add photo and contact information
  2. Configure Notifications - Set up alert preferences
  3. Explore Patient Management - Learn patient case creation
  4. Try Voice Feedback - Practice voice recording and transcription
  5. Create Your First Task - Experience task management workflow

Advanced Features​

When You're Ready:

  • Custom Reports - Learn to create personalized analytics
  • API Integration - Connect with existing hospital systems
  • Advanced Workflows - Set up automated processes
  • Team Collaboration - Invite and manage team members
  • Quality Improvement - Use analytics for process improvement

Ready for the next step? Continue with our Patient Feedback Capture Walkthrough or explore the Task Management Guide.