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Cancellation & Refund Policy

Note: This is a documentation-friendly version of MedFeed’s official policy. It explains the rules clearly for hospital IT, billing teams, and managers. The binding legal version remains on the MedFeed website.

1. Cancellation Rules​

Customer-initiated:

  • Provide 30 days’ written notice before cancellation.
  • No refunds for unused portions of a subscription period or prepaid credits.

Company-initiated:

  • MedFeed may cancel your subscription if you breach the Terms (e.g., non-payment).
  • In such cases, no refunds will be provided.

💡 What this means for you:
Plan cancellations in advance of your billing cycle. Don’t expect a refund for partially used months or leftover credits.

2. Refund Rules​

  • Generally non-refundable: All subscription fees and credits are non-refundable.
  • Exception: Within 5 days of initial account activation, if no usage has occurred, MedFeed may (at its discretion) issue a refund.
  • Failed delivery: If account activation fails due to MedFeed’s technical error, a pro rata refund may be offered.
  • Disputes: Submit written requests with evidence within 5 days of invoice. Decisions are final at MedFeed’s discretion.

💡 What this means for you:
Test the account right after activation. If something’s wrong, act within 5 days. After that, refunds are nearly impossible.

3. After Cancellation​

  • Platform access ends immediately or on the effective date.
  • All prepaid credits are forfeited.
  • MedFeed may delete Customer Data (patient feedback, notes, etc.) after cancellation.
  • You remain responsible for fees incurred before the effective date.

💡 What this means for you:
Download/export necessary reports and patient data before cancelling. Once cancelled, you may lose access permanently.

4. Contact Points​

RoleEmail
Sales & Pricingsales@medfeed.ai
Billing & Cancellationsbilling@medfeed.ai
Data Protection Officer (DPO)dpo@medfeed.ai
Security Incidentssecurity@medfeed.ai

5. Checklist: Before You Cancel​

  • Confirm your billing renewal date.
  • Export all required patient reports & feedback data.
  • Use up prepaid credits (they don’t roll over).
  • Give at least 30 days’ written notice.
  • Document your request with email proof.

Last updated: 2025
For the official, binding text, see the MedFeed Cancellation & Refund Policy.